Being that our wigs are custom made, there are no refunds after wig construction has started. To ensure all of our customers are satisfied with their purchase, Adorn Beauty Enhancements uses YouTube, Skype, or e-mail for customers to view and approve completed wigs before shipment. An instructional video is on this site with step by step instructions on how to measure for cap size. Please take your measurements and select options very carefully. Your custom wig is constructed according to your exact specifications. Please note, we are not responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color caused by monitor settings or photographs.
Return Policy on Stock Wigs
Our stock wigs are standard medium size with medium brown lace (unless otherwise specified) which suits a large range of complexions from Dark Brown to Medium/Light Brown. If for any reason you receive your wig and are unhappy with it, you may return it within 7 days of receipt for a STORE CREDIT only. Simply fill out the return order form, included with your order, and return the item to the address provided. You MUST include the Return Order Form with your return. When your return is received, we will confirm that the stock wig is in new condition. If the wig is in new condition, you will receive an e-mail confirmation and a STORE CREDIT code within 2 business days. All returned items will be subject to a 25% restocking fee. The fee will not be waived under any circumstances.
Requirements for Returns:
In order for your return to qualify for store credit, the wig MUST be in unaltered, in factory perfect condition (for sanitary reasons). For example:
•No Lace or has been trimmed or cut from the unit.
•No Adhesives or tape have been applied to the unit.
•Hair has not been cut, trimmed washed, dyed, permed, curled, flat ironed, combed or finger combed.
•Tags and original packaging are intact.
•No water or hair products (including shampoo, conditioners, hair spray, mousse, oils, etc.) have been applied to the unit.
All units must meet this strict criteria to qualify for a return and all returns will be inspected by our returns manager. Eligibility is determined at their discretion. Please Note: Adorn Beauty Enhancements reserves the right to refuse ineligible returns. Ineligible returns will be returned at sender’s expense.
Important Note: Restocking Fee: All returns will be subject to a 25% restocking fee of the total purchase price. To avoid paying restocking fees, we encourage you to take your time choosing your lace wig. Before you purchase, take proper head measurements, to ensure the wig will properly fit your head.
Items Not Eligible for Return
Custom Lace Wigs, Clearance items, Accessories, Adhesives and Care Products. Please note that all sales are Final on these products.
Orders may be cancelled within 24 hours if the order has not shipped. If the order has shipped, the order can not be cancelled. Please note, there is a $25 order cancellation fee.